Last updated: 11th August 2025

EPS Plumbing (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website epsplumbing.co.uk (“Website”) or our services.

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1. Information We Collect

We may collect and process the following types of personal data:

• Information you provide directly
  • Name
  • Address
  • Email address
  • Phone number
  • Details of your plumbing enquiry or service request
• Information collected automatically
  • IP address
  • Browser type and version
  • Pages visited and time spent on our Website
  • Cookies and similar tracking technologies (see Section 6)
• Information from third parties
  • Referral details from trusted partners or review platforms

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2. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide our services
• Process quotes, bookings, and payments
• Improve our Website and services
• Send you updates, offers, and service reminders (with your consent)
• Comply with legal and regulatory requirements

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3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract – when processing is necessary to provide the services you request
• Legitimate Interests – to improve services and operate our business efficiently
• Consent – for marketing communications
• Legal Obligation – when required by law

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4. Sharing Your Information

We may share your personal data with:

• Our employees and contractors for service delivery
• Service providers such as payment processors, IT support, and hosting companies
• Regulatory bodies or law enforcement when required by law

We do not sell your personal information to third parties.

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5. Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements.

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6. Cookies

Our Website uses cookies to improve user experience and analyse site traffic.
You can control cookie settings through your browser. For more details, please see our Cookie Policy.

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7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Request transfer of your data to another service provider
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at:

Email: info@epsplumbing.co.uk
Post: EPS Plumbing, Heating & Green Energy
Treworgie Farm
Manaccan
Helston
Cornwall
TR12 6JB

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8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website with the date of last update.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

EPS Plumbing
Email: info@epsplumbing.co.uk
Post: EPS Plumbing, Heating & Green Energy
Treworgie Farm
Manaccan
Helston
Cornwall
TR12 6JB

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.